Over 6 years’ experience in transporting a variety of goods within East Africa
Mam Couriers Ltd, which has almost 6 years’ experience in transporting a variety of goods within East Africa. Mam Couriers Ltd is a privately owned company. that has grown to become the road cargo transport and logistics solution of choice for road construction companies in Uganda requiring the inward transport of necessary consumables. Many years of experience in the transport industry are currently enabling an expansion of the services we offer into other Eastern Africa African markets. The company has headquarters in Kampala, and has depots in Mutundwe and Tororo. The provision of road transport and logistics solutions across Eastern Africa and neighboring is greatly facilitated by services provided by the private sector. This is especially the case with specialized transport associated with various operations in many of these countries. The success of large national and multinational organisations in East Africa is heavily dependent on transport and logistics solutions for the provision of the consumables that keep the relevant industries. Experienced road transport operators, especially those that deliver a high quality, skilled, niche service are infrequently encountered.
Our Vision
Mam Couriers Ltd aims to provide affordable, one stop logistical and warehouse services for all types of road transportation within East Africa. We strive to be the most successful transportation and Logistics Company in the regional industry and to continually improve our market share by offering competitive rates in conjunction with superior service, optimal use of available resources, innovation and cost saving initiatives.
COMPANY VALUES
Maintaining service excellence
Providing superior transport solutions according to each customer’s needs
Treating staff and customers with respect and honesty
Offering customers a dedicated, personalized service
Appointing high quality staff (vetted by extensive background checks)
Developing new and innovative ways to safely and cost effectively transport cargo
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BRANDS WE TRUST
why choose us
Service Delivery
Mam Couriers Ltd is comprehensively equipped with a wide range of well-maintained transportation equipment and vehicles. To ensure a high quality, efficient and prompt service, the average age of our fleet is maintained at three years and new vehicles are purchased every two years. Our vehicles are regularly serviced and strictly maintained to set manufacturer maintenance schedules. A high level of driver training maintains the excellent standard of our fleet. The following vehicles and transportation equipment are available
• 4 Mercedes Actros trucks • Three interlink trailers • Six semi-trailers • Six dry bulk tankers • Two flammable liquid tankers • One liquid chemical tanker •
Expertise in transport and logistics solutions
From computers to chemicals to huge mining machines, reagents, abnormal loads and consolidation of items from depots. This form of service delivery is the company’s core business and strength, and we pride ourselves in providing the service exceptionally well. This is attested to by our clients. Our company is known for the outstanding rapport it has with all relevant employees and managers, and its ability to get all goods on site without damage and on time. Mam Couriers Ltd is highly respected by its clients, because the company is organized and thorough in its planning and paperwork. Our company understands the need to improve the quality-of-service provision and has both quality control and performance measurements in place. In addition we ascribe to a Corporate Social Responsibility plan.
Health and safety
We are committed to ensuring that the cargo of our customers reaches all destinations safely and without any setbacks. Similarly, the health and safety of all our employees is very important to us. In this regard, extensive occupational Health and Safety procedures have been implemented, and all Health and Safety regulations are strictly adhered to.Mam Couriers Ltd has implemented a strict Alcohol and Drug Policy, and random checks are implemented throughout on all personnel. A policy of “No Tolerance” is enforced. These specialist capabilities mean that Mam Couriers Ltd personnel are equipped to deal with any eventuality at any time.
Delivery performance and tracking
To ensure the continued delivery of our high quality and prompt services, the following measures are in place: •Driver performance is continually monitored using satellite surveillance and management devices in all vehicles. Details of each trip are recorded and assessed to ensure the safety of the drivers, vehicles and goods transported • Delivery times on all routes are strictly monitored • Two centralized operations offices constantly monitor all vehicles to ensure proper fleet management. These offices communicate with our clients on a regular basis. • All trucks are equipped with mobile phones and satellite tracking • Stock lists are provided to major clients via head office at Swan house- Kamuli on a daily basis, to facilitate stock control and emergency stock loading .These measures mean that goods arrive safely and on time, and that as a company we are constantly aware of the whereabouts of our vehicles. In addition we provide our clients with constantly updated and cost effective general stock transport.
Staff and Management
Mam Couriers Ltd has a management structure which ensures administrative accountability and exceptional client service. Continual in-service training is provided by outside specialists to all management staff. This relates to labour relations and law and to changes in road freight and customs law. In addition, on the job training is given to all our customs clerks, thereby ensuring that custom documentation is of the highest standard, and that checks and balances are in place to prevent unnecessary delays. Administrative control is exceptionally important to us, and functions at the highest level possible. This is to ensure quick and efficient invoicing of clients, which means that customs documentation is rapidly returned to clients for tax purposes.